Need Brightspace Support?

For questions, assistance, or to report an issue, please contact the COLTT Help Desk at 956-665-5327 or 956-882-6792.

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Quick Links

Frequently Asked Questions

Google Chrome: Menu > Settings > Scroll down to Privacy > Click Clear Browsing Data > Clear browsing data: Select "the beginning of time" from the "Obliterate the following items" drop-down menu, Select "Cached images and files" and click Clear browsing data.

Mozilla Firefox: Menu > History > Clear Recent History > Clear All History: Select "Everything" from the "Time range to clear" drop-down menu, Select "Cache" and click Clear Now.

Safari: Menu > Preferences > Click Privacy > Click "Remove Stored Cookies and Data" > Click "Remove All."

Internet Explorer: Menu > Internet Options > Click "Delete" under Browsing history > Check "Temporary Internet Files and Website Data" and click Delete.

Panopto and other supported tools utilize third-party cookies to authenticate identity providers and requires that your browser accept third-party cookies. Please follow Panopto's instructions to enable third-party cookies on your browser.

Brightspace

For an optimal experience that offers better performance, accessibility, and security, D2L recommends that all users access Brightspace with the latest version of a supported browser.

Brightspace supports four primary desktop browsers:

  • Chrome
  • Edge
  • Firefox
  • Safari
It is recommended that you use Google Chrome for the best experience. View Brightspace's Supported Browsers.
Yes, the Brightspace Pulse mobile app is an app that can help learners stay connected and on track with their Brightspace courses. To learn more, visit the Brightspace Pulse support article.
You can access Brightspace by logging into the myUTRGV Portal at my.utrgv.edu and click the Brightspace icon under Applications. If you have a guest or temporary account, you can access Brightspace by visiting brightspace.utrgv.edu. For additional support, please visit the Log in to Brightspace article.
Students will not have access to their Brightspace courses until the first day of the semester. An instructor may choose to make the course available before the official start date.

There are a number of reasons that could cause you to have an inaccurate course listing. Before contacting COLTT Help Desk support, you should:

  • Check your official course enrollment via ASSIST.
  • Wait for the Brightspace enrollment update, which takes place two times per day. If you recently added/dropped a course or made payment, it could take up to 24 hours for the new information to be reflected in Brightspace.
Unfortunately, students do not have access to previous courses. If you need access to course material or grades from a previous semester, please get in touch with the course instructor.
Students can access their grades by clicking Class Progress > Grades. Please refer to our Grades support article for more information.
Turnitin is designed to promote academic honesty and help students develop strong research and writing skills. By understanding how it works, you can use it effectively to ensure the integrity of your work and enhance your learning experience. Please visit our Turnitin support article to learn more about this tool.

If you experienced problems and are unable to continue the exam, contact your instructor immediately.

Some reasons why you were kicked out could include:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Brightspace has a security setting that logs you out if it doesn't receive any input for a period of time.

The following tips can help you avoid this issue in the future:

  • Use a wired connection, if possible, when taking a test. Some wireless internet connections are less reliable.
  • Do not refresh the browser page.
  • Do not close the browser window.
  • Do not click the browser's back button.
  • If possible, write the text in an external application and paste it into Brightspace. Working offline first will ensure your work is not lost while it's in progress.
  • If you are working on assignments, save frequently. Saving often helps to avoid browser timeout issues.

Respondus Lockdown Browser & Monitor

Respondus LockDown Browser prevents digital cheating during online tests by locking down the testing environment in Brightspace. During a test, students cannot print, copy, go to another URL (such as Google), or view other areas of the online course.

To download the Lockdown Browser, visit the Student Tech Downloads widget located on the Brightspace home page and click Download Respondus Lockdown Browser. For additional assistance, visit our Respondus LockDown Browser support article.

If you are not able to complete a quiz or exam because the LockDown Browser is not responsive and will not allow you to continue to the next question, you must restart your computer. Do this by holding down the power button on your computer for five to ten seconds until the computer completely turns off. Restart your computer and try to complete your exam again.

If you are not able to complete your exam, please contact your instructor to explain the issue.

Our COLTT Help Desk is not able to reset assessments without direct permission from the instructor of record of your course.