Need help?

For questions, assistance, or to report an issue, please contact the COLTT Help Desk at 956-665-5327 or 956-882-6792.

Browse Help Articles Submit a Ticket

Quick Links

Disabling Respondus LockDown Browser

If you receive a request from Student Accessibility Services (SAS) to completely remove or disable Respondus LockDown Browser for an online exam, please follow these instructions:

  1. Make sure the Edit Mode is ON.
  2. Navigate to the content page containing the deployed Exam, click the test’s action link and select Edit the Test Options from the drop-down menu.
    Test options
  3. On the Test Options page, scroll down to the Test Availability section and copy the existing Password. When you enabled Respondus LockDown Browser a random password was automatically generated for the exam. If you do not see an existing password then you need to enable Respondus LockDown Browser first for this exam.
    Test Password
    Note: do not remove or alter this password as this may break the integration with Respondus and cause an error preventing all students from taking the exam.

  4. Provide the password to Student Accessibility Services. SAS will use this password to allow the student with academic accommodations to take the test without Respondus LockDown Browser. Do not share the password with other users, students taking the exam with the Respondus LockDown Browser won't be asked to enter a password to initiate the exam.