Leadership and Management
A Manager's Guide to Superior Customer Service
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience.
Certificate in Leadership
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
The courses in this suite offer advice on leadership that can help you stand out as a leader among your peers.
Certificate in Managing Change and Resolving Conflict
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
This Certificate in Managing Change and Resolving Conflict covers the key issues and best practices for managers dealing with contentious situations in the workplace.
Certificate in Negotiation
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
This online certificate program helps learners develop the skills and strategies needed to become a successful negotiator.
Certificate in Nonprofit Management
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
This online certificate program provides insight into how nonprofit professionals apply key concepts in their own organizations.
Certificate in Nonprofit Management (ACE Credit)
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
This online certificate program provides insight into how nonprofit professionals apply key concepts in their own organizations.
This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in nonprofit management and leadership.
Certificate in Nonprofit Skills® for Leaders: Strategic Planning
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
The Strategic Planning certificate is a comprehensive approach to creating and communicating the elements of a strategic plan.
Certified Public Manager
Start Date: May 3, 2024
Location: Location varies by track
Program Modality: In-Person
This certificate offers instruction on crafting many of the most common business communication formats.
Strategic PDU Bundle
Start Date: Available Year-Round
Location: Online
Program Modality: Online Self-Paced
This suite combines four online, self-paced courses into this Strategic PDU Bundle, to provide practitioners with many of the PDUs they need to fulfill requirements in this important skill area.
